Mindswell Surf Therapy

Terms and Conditions

Welcome to Mindswell Surf Therapy. Please review our terms and conditions carefully before booking any of our services. By proceeding with a booking, you agree to the policies outlined below.

Counselling and Psychotherapy Appointments

• All counselling and psychotherapy appointments must be booked in advance.

• Appointments can be rescheduled up to 24 hours before the scheduled time.

• A 24-hour cancellation policy applies to all appointments.

• Cancellations made less than 24 hours before the scheduled time will incur a fee equal to 50% of the consultation cost.

• No-shows will be charged the full session fee.

• To reschedule or cancel an appointment, please follow the instructions in your confirmation email or contact us directly at 0421 241 222.

Workshops

• A 20% deposit is required at the time of booking to secure your spot.

• Deposits are non-refundable if cancellations are made within 14 days of the workshop date.

• The remaining balance must be paid in full 14 days before the workshop date (details will be provided upon booking).

• Cancellations made at least 7 days prior to the workshop date are eligible for a full refund of the balance (excluding the deposit).

• Cancellations made within 7 days of the workshop date are non-refundable.

• Mindswell reserves the right to reschedule or cancel workshops due to unforeseen circumstances. In such cases, participants will be offered a full refund, including the deposit, or the option to transfer to a future session.

Retreats

• A 20% deposit is required at the time of booking to secure your spot.

• Deposits are non-refundable if cancellations are made within 45 days of the retreat start date.

• The remaining balance must be paid by the specified due date (outlined in your booking confirmation).

• Cancellations made at least 30 days prior to the retreat start date are eligible for a 50% refund of the total retreat cost (minus the deposit).

• Cancellations made less than 30 days before the retreat start date are non-refundable.

• Mindswell reserves the right to adjust retreat dates or cancel retreats due to unforeseen circumstances. In such cases, participants will receive a full refund, including the deposit, or the option to transfer to a future retreat.

Discovery Calls

• Discovery Calls are complimentary and must be booked prior to any other Mindswell services.

• If you are unable to attend your scheduled Discovery Call, please notify us as soon as possible.

• Appointments can be rescheduled up to 24 hours before the scheduled time.

• Repeated no-shows or cancellations may result in restrictions on future bookings.

Service Eligibility

Requirement for Discovery Calls

• To ensure our services are tailored to your needs, all clients must book and complete a Discovery Call before accessing Mindswell Surf Therapy services, including coaching, counselling/psychotherapy, Surf Therapy, Surf ‘n’ Soul (workshops, and retreats).

• If a Discovery Call has not been completed prior to booking, Mindswell reserves the right to cancel the appointment or registration.

Counselling and Psychotherapy Appointments

• If a Discovery Call has not been completed, Mindswell reserves the right to cancel your appointment. A cancellation notification will be sent, and any fees paid will be refunded in full, minus a $25 administration fee.

Workshops

• Workshop bookings made without a prior Discovery Call may be cancelled. In this instance:

• Deposits will be refunded, minus a $25 administration fee.

Retreats

• Retreat bookings made without a completed Discovery Call may be cancelled. Refunds will follow the retreat cancellation policy, excluding a $50 administration fee.

Important Notes

• A Discovery Call allows us to determine if our services are the right fit for your needs, ensuring a safe and supportive experience.

• To book a Discovery Call, visit our website or Instagram profile.

Crisis Support

Mindswell Surf Therapy does not provide crisis or emergency mental health services. If you are in crisis or require immediate support, please contact one of the following services:

• Beyond Blue: beyondblue.org.au | 1300 224 636

• Griefline: griefline.org.au | 1300 845 745

• Headspace: headspace.org.au | 1800 650 890

• Kids Helpline: kidshelpline.com.au | 1800 55 1800

• Lifeline: lifeline.org.au | 13 11 14

• SANE Helpline: sane.org | 1800 187 263

• Suicide Call Back Service: suicidecallbackservice.org.au | 1300 659 467

In the case of a medical or mental health emergency, please call 000 (or 112 from a mobile phone) immediately.

By booking a service with Mindswell Surf Therapy, you acknowledge and agree that crisis intervention is beyond the scope of the services provided.

General Terms

• Mindswell reserves the right to adjust policies, fees, and schedules as needed.

• By booking a service, you acknowledge that you have read and agreed to these terms and conditions.

For any questions or concerns regarding our policies, please contact us via our website or Instagram profile.

Cancellation Policy:

Please review our cancellation policies carefully as outlined above. For more details, visit our terms page at https://www.mindswellsurftherapy.com/terms.

Thank you for choosing Mindswell Surf Therapy. We look forward to working with you!